Terms of Service

1. Introduction

Welcome to DataRiver OÜ (“Company”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of the subscription‑based web application available at quiddio.com (the “Platform” or “Service”). By creating an account, purchasing a subscription, or otherwise using the Service, you agree to be bound by these Terms and to comply with all applicable laws and regulations. If you do not agree with any part of the Terms, you must not access or use the Service.

2. Definitions

• Account – The user profile you create to access the Service.
• Content – Files, data, text, images, or other material uploaded, submitted, or generated by you through the Service.
• Subscription – A paid plan that grants you access to the Service for a recurring period.
• Promotions – Any limited‑time offers, coupons, discounts, or free‑trial campaigns.

3. Service Provider

4. Description of the Service

The Platform enables paying subscribers to upload documents (e.g., PDFs) and generate interactive quizzes using artificial‑intelligence technology to help them learn and memorise the documents' content. The Service is provided online; no physical goods are shipped.

5. Account Registration & Eligibility

1. You must be at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into a contract.
2. You agree to provide accurate, current, and complete information during registration and keep your Account information updated.
3. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account.

6. Subscriptions & Payment

1. Plans & Pricing. Subscription options, features, and pricing are described on our pricing page and may change from time to time. Prices are quoted in euros (EUR) and include VAT where applicable unless stated otherwise.
2. Billing Cycle. Subscriptions renew automatically at the end of each billing period (monthly or annually, as selected) unless cancelled in accordance with Section 7.
3. Payment Processing. All payments are processed securely by Stripe Payments Europe, Ltd. We do not store full credit‑card numbers. By submitting payment information, you authorise us and Stripe to charge all applicable fees to your chosen payment method.
4. Failed Payments. If a payment fails, we may retry the charge and suspend or terminate your Subscription until payment is received.
5. Taxes. You are responsible for any applicable taxes, duties, or levies, except taxes based on our income.
6. Trial Periods. If offered, trials convert to paid Subscriptions at the end of the stated trial unless you cancel before conversion. You will receive clear information about the trial length, price, and cancellation method before you start.

7. Cancellation Policy

1. How to Cancel. By contacting us via email.
2. Effective Date. Cancellation takes effect at the end of the current paid period. You will retain access until that date; no further charges will be made.
3. No Partial Refunds. Subscription fees are non‑refundable and non‑prorated except as required by law or under our separate Refund & Dispute Policy.
4. Right of Withdrawal (EU Consumers). Because the Service is made available immediately after purchase and involves digital content not supplied on a tangible medium, you expressly consent to the immediate provision of the Service and acknowledge that you lose the 14‑day withdrawal right once performance has begun, in accordance with Directive 2011/83/EU.

8. Refund & Dispute Policy

At DataRiver OÜ, we are committed to delivering a valuable and effective learning experience through our AI-powered quiz generation platform. This policy outlines our guidelines regarding refunds and dispute resolutions.

Refund Policy

Our services are subscription-based and commence immediately upon purchase. Due to the nature of our digital services and the computational resources involved, we generally do not offer refunds once a subscription period has started.

However, we understand that exceptional circumstances may arise. If you believe you were charged in error or are experiencing technical issues that prevent you from using the service effectively, please contact us within 7 days of the charge. We will review your case and may issue a full or partial refund at our discretion.

To request a refund, please email us at [email protected] with the following details:

• Your account email address
• Date of purchase
• Reason for the refund request

Dispute Resolution

If you have concerns or disputes regarding a charge, we encourage you to contact us directly before initiating a chargeback. Most issues can be resolved promptly through our support team.

In the event of a dispute, we are committed to resolving the matter amicably and fairly. We reserve the right to suspend accounts that file unfounded or fraudulent disputes.

We aim to respond to all inquiries within 2 business days.

9. Promotions, Coupons & Discounts

1. Promotions are valid only for the period and on the terms specified in the promotional materials.
2. Promotions cannot be combined with other offers and have no cash value.
3. We may modify or withdraw a Promotion at any time before you accept it by completing your purchase.
4. Abuse of Promotions (e.g., creating multiple Accounts) may result in cancellation of the Promotion and/or suspension of your Account.

10. User Content & License

1. Ownership. You retain all rights to Content you upload.
2. License to Us. You grant the Company a worldwide, non‑exclusive, royalty‑free license to process and analyse your Content solely for the purpose of providing and improving the Service.
3. Prohibited Content. You must not upload Content that is unlawful, defamatory, infringing, or otherwise prohibited by the Acceptable Use Policy.

11. Intellectual Property

All trademarks, logos, software, and other intellectual property on the Platform are owned by the Company or its licensors. You may not copy, modify, distribute, sell, or lease any part of the Service or included software.

12. Data Protection & Privacy

Your personal data is processed in accordance with our Privacy Notice and in compliance with the EU General Data Protection Regulation (GDPR). We act as a data controller for Account data and as a data processor for Content you upload. A Data Processing Agreement (DPA) is available upon request.

13. Acceptable Use Policy

You agree not to:

• Use the Service for any illegal purpose or in violation of applicable laws;
• Attempt to reverse‑engineer or interfere with the Service;
• Upload malware or Content that infringes third‑party rights;
• Resell, sublicense, or provide the Service to third parties without our written permission.

14. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind. We do not warrant that the Service will be uninterrupted, error‑free, or meet your expectations. Some jurisdictions do not allow exclusion of implied warranties; the above exclusion may not apply to you.

15. Limitation of Liability

To the maximum extent permitted by law, our total liability arising out of or relating to these Terms or the Service will not exceed the amount you paid to us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages.

16. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses (including legal fees) arising from your breach of these Terms or misuse of the Service.

17. Suspension & Termination

We may suspend or terminate your Account immediately upon notice if you breach these Terms, misuse the Service, or if required by law. Upon termination, your right to use the Service ends immediately, and Sections 10–18 survive.

18. Changes to Terms

We may update these Terms from time to time. We will notify you by email or via the Platform at least 14 days before changes take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

Contact

If you have questions about these Terms, please contact us at:

DataRiver OÜ

Harju maakond, Tallinn, Kesklinna linnaosa, Järvevana tee 9, 11314

Email: [email protected]